Updated: June 20, 2023

This website is operated by Bright Hair Paris. Throughout the site, we use the terms “we”, “us” and “our” when referring to Bright Hair Paris. This website, including all information and services to which it provides access, is offered by Bright Hair Paris to the user that you are, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.


The Seller is a publisher of cosmetic and beauty Products and Services intended for consumers, marketed through its website (https://www.brighthairparis.com). The list and description of the goods and services offered by the company can be consulted on the aforementioned site.


These General Conditions of Sale determine the rights and obligations of the parties in the context of the online sale of Products or Services offered by the Seller.


These General Conditions of Sale govern the sales of Products or Services, made through the Company's websites, and are an integral part of the Contract between the Buyer and the Seller. They are fully enforceable against the Buyer who accepted them before placing the order.

The Seller reserves the right to modify these terms at any time by publishing a new version on its website. The general conditions of sale applicable then are those in force on the date of payment (or the first payment in the event of multiple payments) of the order. These can be consulted on the website at the following address: https://www.Brighthairparis.com

The Customer acknowledges that he has received the necessary advice and information to ensure the suitability of the offer to his needs.

The Client declares that he is able to legally contract under French laws or validly represent the natural or legal person for whom he is contracting.

Unless proven otherwise, the information recorded by the company constitutes proof of all transactions.


The essential characteristics of the goods, services and their respective prices are made available to the buyer on the company's websites, as well as, where applicable, the method of use of the product. In accordance with article L112-1 of the Consumer Code, the consumer is informed, by means of marking, labeling, display or any other appropriate process, of the prices and special conditions of sale and execution of the services before any conclusion of the sales contract. In all cases, the total amount owed by the Buyer is indicated on the order confirmation page. The selling price of the product is that in force indicated on the day of the order, this not including shipping costs charged in addition. These possible costs are indicated to the Buyer during the sales process, and in any case at the time of confirmation of the order. The Seller reserves the right to modify its prices at any time, while guaranteeing the application of the price indicated at the time of the order.

When the products or services are not executed immediately, clear information is given on the product presentation page as to the delivery dates of the products or services. The customer certifies having received details of the delivery costs as well as the terms of payment, delivery and execution of the contract, as well as detailed information relating to the identity of the seller, his postal, telephone and electronic contact details, and to its activities in the context of this sale. The Seller undertakes to honor the Customer's order within the limits of available product stocks only. Failing this, the Seller informs the Customer; if the order has been placed, and in the absence of agreement with the Customer on a new delivery date, the Seller reimburses the customer.

The contractual information is presented in detail and in French. The parties agree that the illustrations or photos of the products offered for sale have no contractual value. The validity period of the offer of Products as well as their prices is specified on the websites as well as the minimum duration of the contracts offered when these relate to a continuous or periodic supply of products or services. Unless otherwise specified, the rights granted hereunder are only granted to the natural person signing the order (or the person holding the email address provided).


In accordance with article L.411-1 of the Consumer Code, the products and services offered for sale through these general conditions of sale meet the requirements in force relating to the safety and health of people, fairness in commercial transactions and consumer protection. Regardless of any commercial guarantee, the Seller remains liable for any lack of conformity and hidden defects in the product.

In accordance with article L.217-4, the seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility.

In accordance with legal provisions regarding conformity and hidden defects (art. 1641 c. civ.), the Seller refunds or exchanges defective products or products that do not correspond to the order. The refund can be requested in the following manner: if a manufacturing defect on the ordered product is proven, the Buyer/consumer is requested to return the entire order within 7 days following receipt of the order by post . The consumer Buyer must present proof of their purchase. You will then be offered an exchange or refund. In the case of a manufacturing defect, delivery costs for exchange or refund will be the responsibility of the Buyer. BRIGHT HAIR PARIS reserves the right to determine whether or not a manufacturing defect is proven.


If an item is unavailable for a period of more than 30 days, you will be immediately notified of expected delivery times and the order for this item may be canceled upon simple request. The Buyer can then request a credit for the amount of the item or a full refund and cancellation of the order.

In the case of pre-ordering a wig, the manufacturing time applies from the restocking date indicated on Instagram each month.

Example: If the restocking is planned for August 31, 2023, allow 15 to 30 working days before shipping your wig, i.e. between September 21, 2023 and October 12, 2023.

All custom-made products as well as colored products are neither exchangeable nor refundable once the restocking date has passed.


In accordance with the provisions of article L 221-5 of the Consumer Code, the Buyer has the right to withdraw without giving any reason, within 7 days of the date of receipt of his order.

The right of withdrawal can be exercised by contacting the Company as follows: Via WhatsApp on 07 87 08 45 38.

We inform Buyers that in accordance with the provisions of articles L. 221-18 to L. 221-28 of the Consumer Code: once receipt of your request is acknowledged, product returns are made in their original condition and complete, uncut tulle (packaging, accessories, labels, etc.) allowing their resale in new condition, and accompanied by a copy of the purchase invoice for optimized management.

The right of withdrawal cannot be exercised for:

- Custom orders whose execution has begun, with the consumer's agreement, before the end of the withdrawal period,

– Goods made according to the specifications requested by the consumer or clearly personalized (optional models).

If the right of withdrawal is exercised within the aforementioned period and conditions, only the price of the product will be refunded. Reimbursement will be made in the same payment method no later than 30 days following the date on which the right was exercised. The packaging must be intact, and the Product returned to the company BRIGHT HAIR PARIS within 7 days after receipt, after examination of the product and only if the product is not damaged, we will credit your bank card. If the right of withdrawal is exercised within the aforementioned period, the price of the product(s) purchased will be refunded, the return costs remaining the responsibility of the Customer. Product returns must be made in their original condition and complete (packaging, accessories, instructions); they must be accompanied by a copy of proof of purchase.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of France.


Questions regarding the Terms of Use should be sent to us at Bhairparis@gmail.com.


Our policy lasts 7 days. If more than 7 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.

To be able to be returned, your item must be unused and in the condition in which you received it (free of shampoo, bleaching, coloring, care, etc.)

It must also be in its original packaging.

The return is the responsibility of the Buyer.

To complete your return, we require a receipt or proof of purchase.

Please contact us by email to provide you with the address to return your package.